AI phone ordering for restaurants
Turn more phone calls into completed orders.
Vexacall answers during the rush, takes detailed orders from your real menu, handles modifiers, offers approved add-ons, and sends everything to your dashboard.
When a call goes unanswered, that order may go somewhere else.
Animated illustration: a call comes in, Vexa answers and takes the order by voice, and the finished order lands on the restaurant’s dashboard.
Designed to sound like a fast, attentive coworker — built to capture order details accurately and confirm them back to the customer.
Illustrative scenario — how a call becomes an order on your dashboard. Not a recorded customer call or live restaurant data.
Live demo
Try to challenge our AI
Place a customized pizza-and-burger order. Change sizes, choose different toppings for each half, remove ingredients, customize multiple burgers, add sides, and change your order before confirming it.
This is a demonstration. No real food will be prepared, charged, or delivered.
How it works
How Vexacall works
We load your menu and rules
Add your items, prices, modifiers, hours, approved upsells, and escalation instructions.
Vexacall answers your calls
It takes orders, answers routine questions, offers approved add-ons, and transfers calls when appropriate.
Your team receives the result
Orders, messages, complaints, and leads appear in one organized dashboard.
Capabilities
Built to handle real, complicated orders
Real orders aren’t simple. Vexacall is built to track modifiers across multiple items, handle corrections mid-call, and confirm everything back before it’s final.
Handles complete orders
Takes orders from your approved menu, including available sizes, modifiers, substitutions, and special instructions, then confirms the order with the caller.
Handles complicated customizations
Tracks modifications for separate items, understands corrections, and confirms the completed order before submission.
Responds to complaints professionally
Recognizes when a customer is upset, gathers the necessary information, and alerts the appropriate team member based on your business rules.
Transfers when appropriate
Transfers to a person when requested or when the conversation requires human assistance.
Offers approved add-ons
You decide whether the agent makes no suggestion, one suggestion, or multiple approved suggestions.
Supports after-hours opportunities
Collects approved messages, catering inquiries, and leads when your restaurant is closed.
What a complicated order sounds like
Illustrative scripted example- Vexa“Thanks for calling Ember Grill — what can I get started for you?”
- Guest“One large pizza — pepperoni on one half, mushroom and olive on the other, no cheese on the mushroom side. And two smash burgers, one plain, one with everything but pickles.”
- Vexa“Large pizza, split half pepperoni and half mushroom-olive with no cheese on that half — and two smash burgers, one plain, one loaded minus pickles. Want to add any sides?”
- Guest“Actually, make the plain burger a double, and add an order of fries.”
- Vexa“Got it — updating that first burger to a double, plus fries. Here's the full order back: one large half-pepperoni, half-mushroom-olive-no-cheese pizza, one double smash burger plain, one smash burger loaded minus pickles, and an order of fries. Ready in about 20 minutes — sound right?”
Scripted example used to illustrate how Vexacall tracks modifiers and mid-call corrections — not a recorded customer call.
Owner dashboard
Everything happening tonight, at a glance
Calls, orders, complaints, and leads show up in one live view — built for a busy kitchen, not a spreadsheet.
Product demonstration using fictional example data. Not a customer result or performance claim.
Comparison
More than a basic answering service
Swipe to see the full comparison
| Capability | Voicemail | Basic answering service | Vexacall |
|---|---|---|---|
| Answers during busy periods | No | Yes | Yes |
| Uses the restaurant's menu | No | Limited | Yes |
| Handles detailed modifiers | No | Limited | Yes |
| Confirms complete orders | No | Limited | Yes |
| Offers approved add-ons | No | Limited | Yes |
| Sends results to a dashboard | No | Sometimes | Yes |
| Transfers when appropriate | No | Yes | Yes |
| Follows configurable business rules | No | Limited | Yes |
Vexacall is more than a receptionist. It is an AI phone team member configured around your menu, policies, operating hours, and customer experience.
The math behind a missed call
See what it’s worth for your restaurant
Industry estimates suggest that some restaurants may miss around 150 calls per month, with many representing potential orders or reservations. Use the calculator below with your restaurant’s actual numbers.
Source: 2026 restaurant-industry call-volume analysis (estimate, not a Vexacall-verified figure).Languages & human support
Serve customers in the languages your restaurant needs
Configurable languages
Vexacall can be configured for supported languages based on your market and customer base. Tell us which languages your customers use, and we'll confirm compatibility during your demonstration.
Knows when to hand off
The agent transfers to a person immediately when a caller asks for one, and on its own for complaints, unusual requests, or when it isn't confident it understood correctly.
Pricing
Flexible pricing built around your call volume
Vexacall runs on usage-based pricing instead of a flat monthly bill. Choose the level of service your restaurant needs, and add more usage when necessary — we’ll help you estimate the right starting amount based on your current call volume.
What affects your price
- Your typical call volume and minutes used
- Menu size and modifier complexity
- Add-on and upsell configuration
- Number of restaurant locations
Trust & security
Designed with customer trust in mind
How your data is stored
Order and call information is kept in a restaurant-specific database and is only accessible to your authorized restaurant account and Vexacall's platform administrators.
Payment handling
Vexacall's phone ordering flow does not collect or process payment card information today. Any future online payment option will run through a dedicated, secure third-party payment page.
Call recording & transcripts
Calls may be transcribed to accurately capture and confirm your order. Ask us about disclosure requirements for your state during your demo.
Human escalation built in
The agent transfers to a person immediately when asked, or on its own for complaints, unusual requests, or low-confidence situations.
You're always in control
Turn the AI receptionist off at any time from your dashboard, and calls go straight to your restaurant's normal line instead.
Account security
Restaurant dashboard accounts are protected by secure authentication and access controls.
FAQ
Questions restaurant owners actually ask
Vexacall can be configured for supported languages based on your market and customer base. Tell us which languages your customers use, and we'll confirm compatibility during your demonstration.
Customer and order information is stored in a restaurant-specific database and is only accessible to your authorized restaurant account and Vexacall's platform administrators. We're happy to walk through full technical details during your demo.
No. Vexacall's phone ordering flow does not collect or process payment card information today. Any future online payment option will run through a dedicated, secure third-party payment page.
You can turn the AI receptionist off at any time from your dashboard, and calls will go straight to your restaurant's normal line instead.
It's built to sound like a fast, polite coworker rather than a phone tree. See the call-to-order scenario at the top of this page, or hear it for yourself during a live demo.
Yes. The agent transfers immediately when a caller asks for a person, and on its own for complaints, unusual requests, or when it isn't confident it understood correctly.
Setup time depends on your menu size and configuration. We'll walk through the exact timeline during your demo.
Yes. It's built to track modifiers, substitutions, and special instructions across multiple items in the same order, then confirm everything back before finishing the call.
Yes. You choose whether it makes no suggestion, one gentle suggestion, or up to two approved suggestions — and you can specify which items get offered.
Yes — your menu, prices, hours, and welcome message are all editable from your restaurant dashboard.
You choose a starting service level based on your call volume, and usage is billed accordingly rather than a flat fee regardless of use. Contact us for current pricing.
Get a demo
See Vexacall handle a real order from your menu
20 minutes, no pressure.
- 1We call your restaurant with your real menu loaded in.
- 2You hear it take an order, handle a modifier, and offer an add-on.
- 3We walk through pricing and setup — no obligation either way.
Partners
Bring Vexacall to businesses in your network
Agencies, consultants, technology providers, and connected operators can partner with Vexacall to introduce AI phone services and create recurring revenue opportunities.